Call Center Representative
Rare Collectibles TV, LLC (RCTV) is looking for Full-Time Call Center Representatives to work at our Call Center in Torrance, California.
This position is not remote.
We are currently hiring full-time employees for Monday, Tuesday, Friday, Saturday and Sunday day shifts.
This role has potential for growth and promotion within the department and the Company - we work diligently to identify strong performers and to promote from within.
The RCTV Call Center operates 7 days a week, 365 days a year and our shifts depend on our media schedule.
You must be able to work weekends and holidays.
As a Call Center Representative, you will be responsible for answering telephone calls from potential customers inquiring about the products offered during our media ads.
There is often downtime in between for calls.
About the Job Identify customer needs, respond to inquiries in a courteous and professional manner.
Answer incoming calls from potential customers.
Educate callers about various products offered during our televised shows.
Help facilitate the best customer experience.
About the Company:
RCTV was established in 2014 and is a television sales/ecommerce company.
We sell a variety of rare collectible coins.
It is our mission to provide collectors around the world with the highest quality rare collectibles at collector friendly prices.
We believe that proper knowledge is the key to understanding these historic treasures.
It is for this reason that we seek to provide our customers with an enlightening educational experience, one that connects collectors to their history through facts, information, and background about a purchased collectible and its rarity.
RCTV is an equal opportunity employer.
Compensation:
$17 per hour plus a call conversion monthly incentive bonus Benefits include:
Medical, Dental, Disability and Life insurance, paid vacation, paid holidays, 401(k) and 401(k) Company Matching About You You are the first point of contact with our customers - you must have strong communication skills, both verbal and written.
You can connect and build rapport with people of various backgrounds.
You have a positive attitude and a desire to learn.
You have exemplary interpersonal skills and the ability to adapt to evolving situations while remaining calm, pleasant, and helpful during each call.
You have excellent data entry skills.
You have a strong commitment to customer service excellence.
Requirements Although call volume varies, you must be able to sit and work at a computer for extended periods of time.
While RCTV offers an enjoyable, relaxed, and casual work environment, punctuality and reliability are a must.
Must be able to work Saturday nights.
Must have a reliable means of transportation.
PI227125945 Recommended Skills Adaptability Call Centers Communication Customer Demand Planning Customer Experience Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
This position is not remote.
We are currently hiring full-time employees for Monday, Tuesday, Friday, Saturday and Sunday day shifts.
This role has potential for growth and promotion within the department and the Company - we work diligently to identify strong performers and to promote from within.
The RCTV Call Center operates 7 days a week, 365 days a year and our shifts depend on our media schedule.
You must be able to work weekends and holidays.
As a Call Center Representative, you will be responsible for answering telephone calls from potential customers inquiring about the products offered during our media ads.
There is often downtime in between for calls.
About the Job Identify customer needs, respond to inquiries in a courteous and professional manner.
Answer incoming calls from potential customers.
Educate callers about various products offered during our televised shows.
Help facilitate the best customer experience.
About the Company:
RCTV was established in 2014 and is a television sales/ecommerce company.
We sell a variety of rare collectible coins.
It is our mission to provide collectors around the world with the highest quality rare collectibles at collector friendly prices.
We believe that proper knowledge is the key to understanding these historic treasures.
It is for this reason that we seek to provide our customers with an enlightening educational experience, one that connects collectors to their history through facts, information, and background about a purchased collectible and its rarity.
RCTV is an equal opportunity employer.
Compensation:
$17 per hour plus a call conversion monthly incentive bonus Benefits include:
Medical, Dental, Disability and Life insurance, paid vacation, paid holidays, 401(k) and 401(k) Company Matching About You You are the first point of contact with our customers - you must have strong communication skills, both verbal and written.
You can connect and build rapport with people of various backgrounds.
You have a positive attitude and a desire to learn.
You have exemplary interpersonal skills and the ability to adapt to evolving situations while remaining calm, pleasant, and helpful during each call.
You have excellent data entry skills.
You have a strong commitment to customer service excellence.
Requirements Although call volume varies, you must be able to sit and work at a computer for extended periods of time.
While RCTV offers an enjoyable, relaxed, and casual work environment, punctuality and reliability are a must.
Must be able to work Saturday nights.
Must have a reliable means of transportation.
PI227125945 Recommended Skills Adaptability Call Centers Communication Customer Demand Planning Customer Experience Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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