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AppSec Product Support Engineer

About the Role
Our App Sec product support engineers are passionate about application security, thrive on technical problem solving and enjoy working with our customers. We have strong troubleshooting skills and the tenacity to get to the bottom of an issue. We are Subject Matter Experts on our product/services and work with engineering to ensure that new services can be supported. We are a strong bridge between our customers and our technology team. We define, coordinate, and prioritize customer feedback and ideas into engineering requirements for future enhancements. We work very closely with Engineering and Product teams to implement these enhancements.
About You
You have strong development experience, are passionate about application security and love applying both those skills in working to solve customers' issues and giving them a better product experience. You are organized, self motivated and like to bring projects to completion. The right engineer for this role will:
have an understanding of web application security and experience with general security technologies, processes, and concepts.
have working knowledge of Internet technologies such as TCP/IP, HTTP, DNS, and web servers.
be experienced with Unix and web-related programming or scripting languages: PHP, Ruby, Python, Shell Scripting, J2EE, .NET, C#, JSP, ASP, etc.
has worked in technical support, engineering, IT, project management or consulting.
enjoy working with customers and helping them find solutions to technical issues.
have relationship building skills, can positively influence the actions of others and works as a team player.
be able to manage multiple priorities, commitments and projects.
develop methods and best practices for delivering outstanding service, as well as participate in knowledge sharing through the creation of knowledge base articles.
The Job
This job is in the technology group.
This is an individual contributor role with potential for growth and leadership.
Located in Los Angeles, although exceptional candidates a few time zones away will also be considered.
Suitable for mid- and senior- level support/security engineers
How to Apply
To apply, please email the following things to careers@signalsciences.com: (1) your resume, preferably in PDF, plaintext or markdown format, (2) your GitHub or other social-coding handle, or a URL to your personal site or blog, and (3) a brief introduction to yourself, and why the job and Signal Sciences are right you. Didn't see quite the right job? Email us anyways as job descriptions don't always match the positions and skills needed.
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About the Role
Our App Sec product support engineers are passionate about application security, thrive on technical problem solving and enjoy working with our customers. We have strong troubleshooting skills and the tenacity to get to the bottom of an issue. We are Subject Matter Experts on our product/services and work with engineering to ensure that new services can be supported. We are a strong bridge between our customers and our technology team. We define, coordinate, and prioritize customer feedback and ideas into engineering requirements for future enhancements. We work very closely with Engineering and Product teams to implement these enhancements.
About You
You have strong development experience, are passionate about application security and love applying both those skills in working to solve customers' issues and giving them a better product experience. You are organized, self motivated and like to bring projects to completion. The right engineer for this role will:
have an understanding of web application security and experience with general security technologies, processes, and concepts.
have working knowledge of Internet technologies such as TCP/IP, HTTP, DNS, and web servers.
be experienced with Unix and web-related programming or scripting languages: PHP, Ruby, Python, Shell Scripting, J2EE, .NET, C#, JSP, ASP, etc.
has worked in technical support, engineering, IT, project management or consulting.
enjoy working with customers and helping them find solutions to technical issues.
have relationship building skills, can positively influence the actions of others and works as a team player.
be able to manage multiple priorities, commitments and projects.
develop methods and best practices for delivering outstanding service, as well as participate in knowledge sharing through the creation of knowledge base articles.
The Job
This job is in the technology group.
This is an individual contributor role with potential for growth and leadership.
Located in Los Angeles, although exceptional candidates a few time zones away will also be considered.
Suitable for mid- and senior- level support/security engineers



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