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Retail Sales Associate

Job Description

About Burro: Burro carries an eclectic, thoughtful selection of everything you need to live a well-styled California life. We feel our shops are a destination location for tourists while remaining the "go to" favorite for locals. From stationery, jewelry and home decor to modern toys for kids, Burro's shelves are stocked with curious and delightful, worldly items for modern folk. We love to mix it up and look forward to you stopping by to do a little treasure hunting.


Position: Sales Associate


Position Overview: Burro's Sales Associates are responsible for the customer experience. The Burro customer experience is driven by intimate product knowledge and relationship building. Associates are expected to meet store goals and naturally embody the Burro brand and culture. The Leadership team at Burro stores will guide, mentor, and coach, Sales Associates and other team members so that they may develop their professional skills while working with Burro. Below is a summary of tasks and expectations for our Sales Associate candidates.


Responsibilities



  • Burro teams are expected to be punctual and dependable in regards to their scheduled shifts.


  • Burro team members should be dressed in a way that is in accordance with the Burro Dress Code Policy.


  • Professional and friendly phone etiquette when answering phone calls to the store locations.


  • Deliver a high level of customer service according to company expectations, including, but not limited to the following: welcoming customers into the store, assisting customers with product selection, ensuring that fitting room(s) are ready for customers by promptly clearing out merchandise and returning it to the sales floor, processing transactions accurately - with a sense of urgency, and wrapping gifts according to company standards.


  • Constantly learn and absorb product knowledge by reading product binders and soliciting product information from store leadership.


  • Maintain store presentations and visual merchandising per the store manager's direction. according to company standards.


  • Communicate customer questions, concerns, or feedback to the Store Manager in an appropriate time frame.


  • Demonstrate a professional and warm attitude that encourages a strong sense of teamwork, especially during fast paced peak hours/seasons.



 


Required Qualifications



  • One year of retail experience preferred; customer service experience a must.


  • High school diploma, GED, or equivalent.


  • Availability to work on weekends and holidays.


  • Must be willing to work as a part of a team and collaborators.


  • Have a positive, outgoing and engaging personality - must be willing to take the first step to initiate contact with the customers and identify their shopping needs.


  • High level of attention to detail and a high level of integrity.


  • Strong communication skills - verbal and written.


  • Ability to establish & maintain a good rapport with employee and customers.


  • Desire and motivation to go above and beyond the call of duty, proactive rather than reactive.


  • Tech Savvy - able to operate a Point Of Sale system and a computer. Being able to solve technological issues is a plus.


  • Calm under pressure and able to handle complex customer service and staffing situations.


  • Able to receive, process, and apply constructive criticism and must have awareness of areas of strength and opportunity with the confidence and humility to improve in those areas.


  • Must be able to stand for 8 hours with or without reasonable accommodation.


  • Must be able to lift and carry up to 30 lbs with or without reasonable accommodation.



 



Company Description
About Burro: Burro carries an eclectic, thoughtful selection of everything you need to live a well-styled "California" inspired life. We feel our shops are a destination location for tourists while remaining the "go to" favorite for locals. From stationery, jewelry and home decor to modern toys for kids, Burro's shelves are stocked with curious and delightful, worldly items for the modern folk. We love to mix it up and look forward to you stopping by to do a little treasure hunting.



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