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NOC Technician

Be a member of a team who is responsible the monitoring and improvement of Bird services
Facilitate communication between mission teams during incidents
Participate in an on-call rotation with the rest of the NOC team
Develop runbooks and automation tools for dealing with common issues and requests
Interface with mission teams to learn and discover their key performance KPIs, and create dashboards and visualization tools to track them
Qualifications:
Strong technical fundamentals. You're a recent CS grad or have 1-2 years of equivalent experience under your belt operating in a highly technical environment.
Exceptional communication and organizational skills. You are responsible for gathering updates from the appropriate parties during incidents and disseminating that information out to internal and external stakeholders.
Command-line proficiency. You know your way around a BASH shell and aren't afraid to roll up your sleeves with Powershell.
Scripting capabilities. You've written scripts in one or more languages (Bash, PS, Python, etc.) to help automate tasks (Be sure to include anything you've published on GitHub with your application).
The ideal candidate will also have:
Hands-on experience with Amazon Web Services. You understand the difference between an AMI, IAM and an ALB.
Experience building eye-catching and informative dashboards with visualization tools such as Grafana, Kibana and CloudWatch
Experience with configuring and administering time-series visualization databases, such as Elasticsearch or InfluxDB
Bird Rides Inc. is an equal employment opportunity employer, and we welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status or genetics. We are dedicated to providing an inclusive, open, and diverse work environment.



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