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Hostess / Host

Overview
As a Hostess / Host at Felix, you are responsible for creating transporting and memorable dining experiences for every guest that you meet. You will be expected to come to work with a positive attitude, excited to work as a team to reach one common goal; that every guest leaves happy.


The Scope of the Role and Responsibilities are as follows:
? Clear understanding of seating guests at tables


? Warmly greet and acknowledge guests upon arrival. ?
? Maintain professional & positive guest relations at all times.
? Communicate daily features and make recommendations to guests
? Operate from "Yes" and always try to accommodate special requests
? Provide above and beyond guest service
? Maintain strong product and menu knowledge
? Follow Health and Safety Standards when handling food and beverage
? Partake in regular testing to ensure product knowledge is to standard
? Attend regularly scheduled training meetings to develop knowledge and skills; utilizing the tools on our online learning platform to continue learning?


Mission
To constantly deliver a transporting guest and employee experience complete with delicious relevant food, inspiring design, and passionate, soulful hospitality.


Skills / Experience
? Previous Hosting experience
? Experience with Resy or OpenTable
? Excellent Guest Service skills
? Multi-tasker
? Team player
? Knowledge of Italian food and wine an asset
? Positive Attitude
? S.T.A.R. Certification


Further restaurant information found @
www.gusto54.com
www.felixla.com


 

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